Waiting At Home – Terms of Service

Notice: Waiting At Home is currently in development and not yet open for public registration. These policies describe the terms and data practices that will apply once the service officially launches.

Effective Date: 14 February, 2026

1. Overview

Waiting At Home (“WAH,” “we,” “our,” or “us”) provides a voluntary SMS-based notification service that allows a registered pet parent to notify designated surrogate pet parents (“sparents”) if the pet parent does not return home by a specified time.

This service facilitates communication only. Waiting At Home does not guarantee response, intervention, or care.

2. User Roles

Pet Parent

• Registers through the website.
• Provides contact information.
• Invites one or more sparents.
• Initiates alerts.

Sparent (Surrogate Pet Parent)

• Receives an invitation via SMS.
• Must explicitly opt in via text message to become registered.
• May receive alert notifications.
• May accept or decline any alert.

3. Consent to SMS Messaging

By registering as a Pet Parent or replying to an invitation as a Sparent, you expressly consent to receive SMS messages related to:

• Invitations
• Alert notifications
• Alert escalations
• Alert cancellations
• Account-related system messages

Message frequency varies based on alert activity. Message and data rates may apply depending on your mobile carrier plan.

4. Opt-In Process

Pet Parent Opt-In

Pet Parents opt in by creating an account on the website, entering their phone number, and agreeing to these Terms and SMS Policy.

Sparent Opt-In

Sparents opt in by replying to an SMS invitation with the designated acceptance keyword.

No user is enrolled without explicit affirmative action.

5. Opt-Out Instructions

You may opt out of SMS communications at any time by replying REMOVE or STOP.

After opting out, you will receive a final confirmation message and no further SMS messages unless you re-register.

6. Data Usage

Phone numbers and related account information are used solely for alert transmission, system notifications, and account management. Waiting At Home does not sell or share phone numbers for marketing purposes.

7. Service Limitations

• No guarantee of emergency response.
• No verification of physical pet safety.
• No dispatch of emergency services.
• Not a substitute for professional pet care.

8. Liability Disclaimer

Waiting At Home is provided “as is” without warranties of any kind. We are not liable for SMS delivery failures, carrier delays, outages, or user non-response.

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SMS Messaging Policy

Program Name

Waiting At Home Alert Notifications

Program Description

Transactional SMS messages related to invitation acceptance, alert notifications, alert escalation, and alert cancellation.

Message Frequency

Varies based on alert activity.

Cost

Message and data rates may apply.

Opt-Out

Reply REMOVE or STOP at any time to opt out of SMS communications.

Support

For assistance, contact: contact@waitingathome.pet

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Contact Information

Email: contact@waitingathome.pet
Website: https://waitingathome.pet

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